How Change Mobile Number Online without visiting Branch with SBI

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Situations occur when there might be a need to Change of mobile number that’s linked to your State Bank of India Account. Here we’re mainly talking about Savings Account for a single person, however, the procedure will mostly be same as for a commercial account or multi depositor accounts, through Internet Banking facility offered by SBI.

This article guides you, on How to Change Mobile Number Online without visiting Branch with SBI Internet Banking.

Now, you don’t need to visit Branch for changing mobile number linked to your Bank account. It can be done online using ATM cum Debit card details, OTP or through Contact Center. It is easy and convenient. To know how to change mobile number using ATM card details, you can read the simple procedure in this article or watch this video at the end of the article.

Usually, there are many ways to change your Mobile Number without visiting a branch:

  • One being is via net banking.
  • Another one is through a nearby ATM

In this article, we will tell you about the procedure utilizing OnlineSBI.com, which is the internet banking portal offered by State Bank of India to its customers.


Procedure To Change Mobile Number Online:

This procedure can be used by internet banking users of State Bank of India, if an SBI user doesn’t have Online or Internet Banking facility in his account, he/she can activate it by visiting the branch or by the online method.

For Users with internet banking, you can follow this procedure below.

  • Login to OnlineSBI.com – OnlineSBI.com is the internet banking portal for State Bank of India users.
  • Go to the ‘Profile’ tab
  • Click on ‘Personal Details’ link
  • Enter your profile password
  • Display Name, Email ID and mobile number registered in INB will be displayed
  • Click on the hyperlink ‘Change Mobile Number-Domestic only
  • A new screen ‘Personal Details-Mobile Number Update’ with three tabs ‘Create Request’, ‘Cancel Request’ and ‘Status’ will appear
  • Input your ‘New Mobile Number’
  • Re-input your ‘New mobile number’ in the second box.
  • Click on ‘Submit’ button
  • A pop-up message ‘Verify and confirm your mobile number xxx xxx xxx’ will appear on the screen.
  • Click ‘Ok’ to proceed.
  • A new screen with following three different modes for approval of the change of mobile number will be displayed;
    |
    A.) By OTP on both the Mobile Number

    B.) IRATA: Internet Banking Request Approval through ATM
    C.) Approval through Contact Centre

    By OTP on both the mobile number:- If you possess both the old and new mobile number, then the mobile number change can be approved online using OTP

  • Click the radio button against the option ‘By OTP on both the Mobile Number’
  • Click on ‘Proceed’ button
  • Select the account by clicking the radio button, for which you possess the debit card
  • Click on ‘Proceed’ button
  • In the next screen, the ATM cards associated with the selected account will be displayed
  • Select the ATM card and click on ‘Proceed’ button
  • In the next screen, State Bank of India’s Payment Gateway will be displayed
  • Enter the card details (card number, valid thru/Expiry Date, Cardholder’s Name, PIN and the characters visible in the box)
  • Click on ‘Submit’ button
  • Verify the information and Click on ‘Pay’ button
  • On successful validation, INB system will send OTP along with reference number on your old as well as new mobile number
  • You need to send SMS from BOTH (old and new) mobile numbers in following format ACTIVATE <8 digit OTP value> <13 digit reference number> to 567676 within 4 hrs. e.g. ACTIVATE 12345678 UM12051500123
  • Upon successful validation of the OTP value and reference number, the new mobile number inputted by you will be copied in INB, CBS, and ATM. A successful message in this regard will also be displayed to the customer on his mobile number.

Video Tutorial To Change Your Mobile Number Linked to Your SBI Account without
visiting a bank branch.


That’s It!

Thanks for reading this article and visiting SBI Tutorials. We hope we provided useful information to you. If you have any questions or face any problems regarding Changing your Mobile Number, just ask us in the comments below.

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Pooja Tomar
Guest
Pooja Tomar

how to change registered contact no. in bank, without visiting branch, while i don’t have e-banking profile

Ashish
Member

Then you’ll have to register for internet banking, or else you will have to visit the branch.

Unkown
Guest
Unkown

You can easily change by ATM

Ashish
Member

That also can be done.

DS-Venus
Guest
DS-Venus

Hi I tried to change mobile number using all three options, but i got the error telling The card details provided by you could not be validated. There could be one of the following reason of unsuccessful validation : ATM card is not active. One or more card details provided by you are incorrect. Account mapped to your card is not the same account which was selected while raising request for mobile number change. Kindly try again with correct ATM card details. NOTE: Recently i have lost my ATM card, so SBI reissued a new ATM card. Will this be… Read more »

Ashish
Member

Yes, there could be. Please map your mobile number to your existing account. It also can be that your new ATM card isn’t activated yet for online transactions.

maharaja
Guest
maharaja

how can I change my mobile number through online

Ashish
Member

You can follow the above tutorial or also can watch the video tutorial.

S.Srinivasan
Guest
S.Srinivasan

If it is possible to update Singapore Mobil no. online

Ashish
Member

I think it’s possible , but you should ask your branch about it first.

jitendra kumar sharma
Guest
jitendra kumar sharma

hello,
i am changing my mobile number through net banking but when i make payment i got this error
“The card details provided by you could not be validated. There could be one of the following reason of unsuccessful validation :

ATM card is not active.
One or more card details provided by you are incorrect.
Account mapped to your card is not the same account which was selected while raising request for mobile number change.

can you please tell me the solution. i have fill all correct information but igot same error everytime

Ashish
Member

Hi, Jitendra. The possibilities are:
1. Your card is expired or blocked.
2. You have given incorrect card details.
3. You might have already changed the number.
4. Changing of the number in a pending state.
5. Error in the system.

The possible solution is to approach the bank and convey them this error with screenshots.

Other than it, try to give exact and correct details while in the process of changing your number.

jitendra
Guest
jitendra

hello ashis,

Thanks for reply. i entered detail carefully and my card is not expire. card validity is 2049. and i have check status also there is no ant pending status.

Ashish
Member

What type of card do you have ? Well if internet banking is not working for you, you can also change your mobile number through an sbi atm. That’s also a fast way to do so. We insist on changing your mobile number through atm for now. That might help you to get bypassed with any system error that you are facing through net banking.

jitendra sharma
Guest
jitendra sharma

can you please explain me the procedure of change mobile number by atm.

Ashish
Member

Yes sure ! Visit your nearest SBI ATM:
1. Insert your SBI ATM Card
2. Enter your pin
3. Choose other services
4. Select Mobile Number Registration
5. Select Change Mobile Number,
6. Enter Your new mobile number, confirm it.
7. You’ll receive OTP on your new number, enter it on the ATM. Then Confirm again. That’s it, you are all done.
Lastly, you will receive a confirmation MSG on your phone.
Please note that this process could variate a little depending on the ATM and its menu’s. Generally, this is the process though.

Hope it helps you. 🙂

jitendra
Guest
jitendra

i am still unable change mobile number. i have follow all step but end of step i got “you request can not ne proceed”. i have mastro card. please help me i can not go home branch because i am out of state.

Ashish
Member

I understand, there might be some problem with your linked account and mobile number. However, this was only the alternative method if you aren’t able to change it online. I advise you to try this in only an SBI ATM and proceed with care by putting the right information. Otherwise, you will have to visit your home branch manually.

alok sharma
Guest
alok sharma

how to can change my mobile no by ATM plz explain in step by step

Preethi G
Guest
Preethi G

Hi sir,i lost my phone n i don’t have my old mobile number with me. How can i change myy mobile number without using my iild number?

Ashish
Member

Hello Preethi, You can now change your mobile number through a SBI ATM or by visiting your branch. There are the two methods that you can follow.

gopinath nayak
Guest
gopinath nayak

Mobile number changed

Ashish
Member

Good to know that. 🙂

sukumar
Guest
sukumar

by mistake i have click on change mobile number (through branch), then my mobile number will be change or not

Ashish
Member

No it won’t unless you submit that form that was generated to the branch.

Akash
Guest
Akash

I have lost my old number. I want to change my number. Without visiting the branch. Can u please tell me what is the process ..

Ashish
Member

Hello, Akash ! You see, you can’t change your number online if you lost your old number. However, you can change your number through ATM. Hence you won’t need to go to the bank. Other than it, if you aren’t able to do that, then the only method is to visit the bank. Hope I answered your query. Regards.

Akash
Guest
Akash

What is the process..

Ashish
Member

You will just have to insert the atm and choose other services, and in that change mobile number and continue with the proceeds.

Tingchan wangpan
Guest
Tingchan wangpan

Will I able to reuse internet banking after changing my registered mobile number?

Ashish
Member

Yes, changing your number doesn’t effect internet banking ! However for making transactions and receiving otp you will need to have access to your mobile number.

Chandrika
Guest
Chandrika

Hi Ashish,

I tried the above procedure and sent the SMS from both mobile numbers to 567676. I received reply like ‘Your request for mobile number could not be processed. Please try after some time’. Status of my request is currently pending. Now do I need to wait or how to proceed further.

Ashish
Member

You can change your number very easily through Internet Banking or by visiting an SBI ATM.

Tanu
Guest
Tanu

I have not yet internet banking and also previous mobile number is not now at me. how to change my mobile number with out old mobile number?

Ashish
Member

You can do so via ATM or by going through the branch method.

Ayush
Guest
Ayush

i am using two different numbers in net banking and in debit card, but i want to make the net banking number for both, so if i go to change number in the profile section then it says the old and new number can’t be same, so how can i change the atm number???

Ashish
Member

You can change the ATM-Account-Related mobile number from ATM. Usually, you would only have 1 number for your account. You can’t have multiple numbers.

Rakesh
Guest
Rakesh

I have 2 sbi accounts with 1 mobile no, both of the 2 accounts are not registered. But when I am trying to register 1 acc through sms it says that entered keyword is invalid. Pls help me.

Ashish
Member

Register the same mobile number for both the account through ATM or you can also do this via the branch.

sanjay
Guest
sanjay

i enter a mobile number but cant get code so what can i do…

Ashish
Member

Enter the correct mobile number, Mostly you have to enter it 2 times, and then when you confirm you get a confirm code.

shubham agarwal
Guest
shubham agarwal

I completed the whole process but after entering debit card details and clicking on submit it is saying that details are not correct but I had filled correct details but every time it is showing same message.

Ashish
Member

Hi, Shubam! Please state which method you are following for changing your number ?

Ruchit
Guest
Ruchit

while changing mob. number it shows message ” no accounts mapped for this username ”

soln plz !
thanx.

Ashish
Member

Hi, Ruchit! Can you state which method are you following from the procedures above ?

Mohammad amir
Guest
Mohammad amir

how to change registered contact no. in bank, without visiting branch, while i don’t have e-banking profile and number closed which is i registered with my account ?

Ashish
Member

You can do it with a SBI ATM.

Sanjay Mathur
Guest
Sanjay Mathur

Can you mention the procedure to change the registered mobile number through visiting Sbi atm? What options to select? Because I am unable to find it!

Sanjay Mathur
Guest
Sanjay Mathur

AFter entering my old number it doesn’t show change mobile number option at sbi atm. What to do?

Ashish
Member

When choosing to change number via ATM, you have to enter the new number.

Mohammad amir
Guest
Mohammad amir

if my account from u.p can i change my mobile number in mumbai?

Ashish
Member

Yes, you can !

CHANDRAN
Guest
CHANDRAN

How to map my mobile number to existing account in SBI?

Ashish
Member

You can do it with ATM or by visiting the branch or even through net banking.

sri vennela
Guest
sri vennela

hi sir
which pin number ATM or cvv pin plz tel me sir

Ashish
Member

ATM !

HASAMUKHBHAI
Guest
HASAMUKHBHAI

MOBILE NUMBER CHANGE

Ashish
Member

Request to follow the above steps in the tutorial.

HASAMUKHBHAI
Guest
HASAMUKHBHAI

mobile number chang

Ashish
Member

Follow the above steps.

Bonela venkata rao
Guest
Bonela venkata rao

Sir i have lost my old mobile number and i have not activeted online banking..how can i change my registered mobile number

Ashish
Member

You can change it via any nearby SBI ATM with the help of your ATM CARD. There is an option for changing Your Mobile number in ATM Machine.

Ashok Sahok
Guest
Ashok Sahok

Dear Asish Sir,

Still getting int banking OTP in old mobile number after changed the mobile number.But getting sms related to deposit/withdrawl transaction details via newly resistered number.My problem is OTP is not received by new mob#.Pls suggest me.

Ashish
Member

When did you change your number and by which method?

Ashok Sahok
Guest
Ashok Sahok

6months back and via sbi home banch

ashokmondal
Guest
ashokmondal

Chang my Mobil namber

KArthi
Guest
KArthi

How to change my register mobile no through atm or netbanking without going for home branch. Is there any possibilities to change my register mobile no. Now i don’t have register mobile no with me.

Ashish
Member

Yes, you can do that with your ATM Card. Go to any nearby atm, select – change mobile number, enter you new number and confirm it.

MUKEEMKHAN
Guest
MUKEEMKHAN

SIR IAM MUKEEM KHAN HOW TOW CHANGE MOBAIL NU, MY OLD NU, 9161118986 CURRENT NU 8879289473 PLS SIR RAGISTED THE NU

Ashish
Member

We request you not to share your personal details online publicly.
You can change your mobile number by following the steps above.
There are two ways you can so do without visiting bank physically, one is net banking and the other is through ATM.

Chaitannya
Guest
Chaitannya

Hi Ashish..I followed above tutorial but i didn’t received OTP along with reference number on old mobile. However i got it on new mobile. Please help me.

Ashish
Member

Hi Chaitannya, I see you are too facing this issue. Well, for this you can easily change your mobile number through a nearby ATM Machine. That’s the fastest and more simple way to change your mobile number without visiting your branch. Any SBI ATM will help you to do this.
Regards.

Siddhartha
Guest
Siddhartha

How to complete this procedure through IRATA

Ashish
Member

Using IRATA you have to visit an SBI ATM and choose IRATA process to complete the method.

Shashank
Guest
Shashank

I dont have my old mobile number while the debit card transaction otp are sent on the same.How can I change that to my current number?

Ashish
Member

Using ATM or Net Banking.

Aze
Guest
Aze

I changed my mobile number through ATM.. And on the next day I received a call by introducing himself as a sbi something from somewhere in India and he asked for my reference number that I received with OTP. As I’m not willing to transfer my details he said the date I try to change my number. Then I gave my details (even account number too). After that call I received a msg that says registration of my mobile number is completed. Is it a fraud call or….?

Ashish
Member

Apologies for the delay. Giving account number is okay. Congrats you have successfully change and activated your mobile number.

Happy to let you know that it’s not a fraud and just the basic procedure.

Hechenchu wanth
Guest
Hechenchu wanth

Sir can you please tell me how can I change my no in my existing account without visiting my branch.

Ashish
Member

You can change it via a nearby ATM/Debit Card.

ashokmondal
Guest
ashokmondal

My Mobil number Chang sir

Ashish
Member

Follow the procedure above.

tarun kumar
Guest
tarun kumar

i need to update my phone number in my account without visiting bank i had internet banking also previously bt i forgot username and password also .so how to update internet banking aswell as my phone number

Ashish
Member

Hi Tarun, First about your Phone Number, You can change your number from a nearby ATM.

Secondly, you can visit Onlinesbi and recover your username and password once you have changed your mobile number.

Regards.

vimal saraswat
Guest
vimal saraswat

I don’t remember my INB details and my registred no. Is lost, my new no. Is registered in bank account but it is not registered in INB. How can I register it in INB without visiting bank?

Ashish
Member

Hi there!

Change your number from an SBI ATM.

As you said, you don’t remember your INB Details, Means you already have INB right? If that’s the scenario, once you’ve changed your number; you can recover your INB Details from Online SBI.

If you don’t already have INB enabled in your account, you can just enable your INB facility for your account via Online SBI and your ATM Card.

Regards.

Anas
Guest
Anas

I am tried with through OTP, message come both mobile number also send to 567676 replay come “Dear customer Otp for change of mobile number process received” same tie am check the request status is “pending” after onday iam check its :”Expired”

Ashish
Member

Suggest you to change mobile number through an ATM.

Rafi
Guest
Rafi

my sim has been lost which i am using for net banking, i could’t take duplicate sim also, any other option to change no with out visiting branch

Ashish
Member

You can change your mobile number via any ATM.

prince
Guest
prince

Hi ashish i have change my mobile number number through IRATA my status is still pending hiw time it will take to update.

Ashish
Member

Have you confirmed the IRATA Procedure through an ATM? If so it will be changed instantly.

Indubala Ningthoujam
Guest
Indubala Ningthoujam

Hi Ashish, can u please tell me how to change old mobile number to new number through ATM for my SBI account but I have lost my old registered number so Is that possible to change in atm without the old number?

Anu Soni
Guest
Anu Soni

Hello sir,
I have SBI account of j&k state and currently in Delhi , I tried changing mobile no. Through OTP on both phones twice and it got failed , although I recieved msg confirming of received OTP from both ,still request got failure as status , plz help.

yadhu
Guest
yadhu

what if i lost my old number? how can i possible to register new number ,as mensioned above we need to be enter both old and new (otp received through mobile)otp

PURUSHOTHAM
Guest
PURUSHOTHAM

MOBILE NO CHANGE PROCESS SHOWING IN STATUS PENDING. WHAT WILL DO. COULD YOU PLEASE ASSIST ME.

Simply...Manas
Guest
Simply...Manas

Dear all, greeting Mine is a very unique case. Hope, will get some relief from the bloggers here. FYI, i am currently living in a far away state from my home branch. Its start with last week, that i came to know about the necessity of new chip based atm card renewal through online news. Then gradually i came to know that my internet banking account of my saving account , which i’m using since last 8 years was not mapped to avail many online services related to the earlier atm renewal procedures. here comes in short , ,my main… Read more »

BASANTA NAYAK
Guest

Sir my mobile number change plz 6381413867 a/c no 20466308562 BASANTA NAYAK BRANCH PALLIPALAYAM TAMILNADU

Rajani
Guest
Rajani

Change of number is not working for online otp. It is not acknowledging reception for old number.

Ramji lal
Guest
Ramji lal

I lost my sbi bank registered mobile number and my atm card is not active without registered number how I can do my atm active

Ramu Midatana
Guest
Ramu Midatana

Hi, I lost my number attached to SBI account and my debit card got expired. Can I still change the mobile number through the above mentioned method?

sharda kumar
Guest
sharda kumar

i have lost my registered mobile no.
and not open internet banking because i have lost username and password
so help us